Frequently Asked Questions

1)     Do you offer a written contract?

Yes we do.  We require a signed contract and 50% deposit to hold the date, the services and our staff, as well as so both parties are responsible.  


2)     May we meet with you in person before we sign a contract?

We highly recommend it and offer a free consultation; this way we will have a mutual understanding as to how the night should run.  We prefer face-to-face consultations, but we will happily accommodate those who desire a skype/facetime, phone or e-mail consultation.


3)     Who will be the Photographer at our event?

Photokings.ca has 20 highly qualified photographers that can take all types of pictures at all types of functions; Please refer to our photographer Roster on our website.  The photographer for your event will be chosen based on your preferences and our availabilities.  The earlier you book, the better chance of getting the photographer that you want.


4)     How long will you hold our date for us?

We only hold dates with a signed contract and 50% deposit. From our initial call, if free, we will hold your date for 48 hours. If, for reasons out of your control, an emergency arises and you want to push your event date, we will hold it for 1 year from your original event date.


5)  Have you taken pictures at our reception site before?

We have taken pictures all over Canada; hotels, legion halls, small town rinks, etc. We can accommodate any event. If it requires us to check out the venue before the day of the show, we will do it.


6)  Do you give any direction or posing, or is it all just candid?

Without a doubt! It is not enough to be “just candid”. When it comes to family and group photos, we believe it is still critical to capture these images. We take a slightly different approach to bridal party photos than most wedding photographers. Rather than simply going to a predetermined location for a photo session, we try to plan an event where the bride, groom, and any wedding party members can be doing something; an activity where they can engage in something other than simply posing for photos. This could be as simple as a walk around the block with a coffee stop, or it could be as complex as going to a nearby pub for a drink. The important thing is that we make sure to include everyone in the photos.
 
7)  Do you use any flash or lighting?

Flash photography is used by some of the world’s most famous photographers. Everything boils down to the present moment. Although we mostly use natural light, there are times when lighting can help us achieve the perfect look. When we do use lighting, we like to keep it simple. We have extensive experience with all types of lighting, including studio strobes, off-camera flash, bounced, diffusers, softboxes, gels, tungsten, and so on. However, for The photoking’s look, we stick with good old classic flash. When it comes to using that flash, there are still some tricks, such as rear curtain sync and dragging the shutter. Finally, we want you to be reminded of something timeless, rather than something mass-produced.

8)  What if something happens to our main photographer and they can’t make it to the event?

A back up photographer is placed on every event at no extra cost. They will take over the event and take pictures on behalf of the main photographer. All back up photographer are kept in the loop and understand the intricacies of your event
 
9)  When do you arrive to set up for our event?

Photokings.ca arrives 1 hour early to get ready & will stay 1 hour late to finalize the shoot. Photokings.ca will NOT be held liable for Venue surcharges for extra time needed.


10)  What will you wear to our event?

You can select our attire right from our agreement. Casual, Semi Formal, Formal, Black Tie or something to match your theme and style.

11)  How much of a deposit is required to secure our date?

50% with a signed agreement. After our initial consultation call, we will reserve the date for you for two days.


12)  How much would you charge for overtime?

The industry standard TIP is $300 per/hour of overtime. For Early Ceremony/Cocktails/Speeches/Supper etc $250 per/hour.


13) When is the remaining balance due?

1 weeks / 7 days prior to the event. That way we don’t have to spend time talking about money on the event day.


14)  Do you require a meal or accommodations?

If the event is 2 hours or 200km away from Metro Vancouver we do require a meal and for you to book us a hotel or can pay us $150 and we will handle the booking and reservation.


15)  Do you take any breaks?

No, we may sneak off to the washroom quickly though.


16)  What is your policy on alcohol or smoking during the event?

We have a ZERO tolerance policy. We are working to provide a service to you and feel that drinking looks unprofessional.  We also understand that you may be offended if you offer us a drink and we do not accept.  We are protecting you & ourselves by NOT drinking to provide the best service possible.

If a photographer is a smoker, he/she will not interrupt the event to take a smoke break.


17)  What is your cancellation policy?

Deposit is non-refundable up to 3 months in advance. If the event is cancelled less than 30 days before the final balance is owed.


18)  What is your refund policy?

If any event we do not live up to the contractual obligations a refund can be mutually negotiated if there is just cause. All deposits are Non Refundable / Non Transferable.